Return Policy

At NovaSeeks, we value our customers and strive to provide the best shopping experience. If you encounter any issues with your purchase, we are here to assist you. Please read our return policy carefully before initiating a return.

Eligibility for Returns

We accept returns under the following conditions:
✅ The return request must be made within 5 working days from the date of delivery.
✅ The item must have a technical issue or defect that affects its functionality.
✅ The product must be returned in its original condition, including all packaging, accessories, and documentation.
✅ The item must not be damaged, broken, or altered by the customer.

Non-Returnable Items

We do not accept returns under the following conditions:
❌ If the product is physically damaged, broken, or mishandled by the customer.
❌ If the item has been used improperly or modified in any way.
❌ If the product does not have any technical issue and is being returned for reasons such as a change of mind.

Return Process

If your item meets the return eligibility criteria, follow these steps to request a return:

1️⃣ Contact Us: Email our support team at Info@novaseeks.com within 5 working days of receiving the product. Provide your order number, product details, and a brief description of the issue.
2️⃣ Verification: Our team will review your request and may ask for photos or videos of the defective item for verification.
3️⃣ Approval & Return Instructions: If your request is approved, we will provide you with return instructions and the return shipping address.
4️⃣ Return the Item: Ship the item back to us in its original packaging with all included accessories. The return shipping cost will be the responsibility of the customer unless otherwise stated.
5️⃣ Inspection & Refund/Replacement: Once we receive the item, our team will inspect it. If the issue is confirmed, we will process a replacement or refund, depending on product availability.

Refund & Replacement Policy
If the return is approved, you will receive a replacement unit of the same product.
If a replacement is not available, a full refund will be processed.
Refunds will be issued through the original payment method within 7-10 business days after the returned item is inspected and approved.

Contact Us

If you have any questions or concerns about our return policy, feel free to reach out to our support team:
📧 Email: Info@novaseeks.com
📞 Phone: +1 9413056634
🌐 Website: www.novaseeks.com

We appreciate your trust in NovaSeeks and are committed to providing high-quality products and exceptional customer service.