Frequently Asked Questions (FAQs)

Welcome to NovaSeeks FAQs! We’ve compiled answers to the most commonly asked questions to help you with your shopping experience. If you don’t find what you’re looking for, feel free to contact us at Info@novaseeks.com

1. Orders & Payments
Q1: How do I place an order?

Placing an order on NovaSeeks is simple:

Browse our product categories and select the items you like.
Click “Add to Cart” and proceed to checkout.
Fill in your shipping and billing details.
Choose a payment method and confirm your order.
You’ll receive an order confirmation email with your details.
Q2: What payment methods do you accept?

We accept the following payment methods:
✅ Credit & Debit Cards (Visa, MasterCard, American Express)
✅ PayPal
✅ Apple Pay & Google Pay

Q3: Can I modify or cancel my order after placing it?

Once an order is placed, we begin processing it immediately. If you need to make changes, contact us within 12 hours at Info@novaseeks.com. After this period, modifications or cancellations may not be possible.

Q4: How do I track my order?

Once your order is shipped, you’ll receive an email with a tracking number and a link to track your shipment in real time.

2. Shipping & Delivery
Q5: Do you ship internationally?

Currently, we ship within the United States only. We are working on expanding our shipping options in the future.

Q6: How long does shipping take?

Our standard shipping times are:
📦 Standard Shipping: 5-7 business days
🚀 Express Shipping: 2-3 business days

Processing time may take 1-2 business days before the order is shipped.

Q7: How much does shipping cost?

Shipping costs vary based on location and order size. You can view the shipping cost at checkout before making a payment. Orders above $100 qualify for free shipping!

Q8: What if my order is delayed or lost?

If your order is delayed beyond the estimated delivery date, please contact us at Info@novaseeks.com, and we’ll assist you in tracking or replacing your order if necessary.

3. Returns & Refunds
Q9: What is your return policy?

We accept returns within 5 working days only if the item has a technical issue. Items damaged or broken due to customer mishandling will not be accepted for returns. For a detailed return policy, visit our Return Policy page.

Q10: How do I initiate a return?

If your item qualifies for a return:

Email us at Info@novaseeks.com within 5 days of receiving the item.
Provide your order details and attach photos or videos of the issue.
Our team will review your request and provide return instructions.
Q11: When will I receive my refund?

Once we receive and inspect the returned item, your refund will be processed within 7-10 business days to your original payment method.

4. Products & Warranty
Q12: Are your products authentic?

Yes! At NovaSeeks, we only sell high-quality and genuine products. We work with trusted suppliers to ensure authenticity and durability.

Q13: Do your products come with a warranty?

The warranty depends on the product. Some products may have manufacturer warranties. If you have questions about a specific item, contact us before purchasing.

5. Account & Support
Q14: Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account allows you to track orders, save addresses, and enjoy a faster checkout process.

Q15: How do I reset my password?

If you forgot your password:

Click on “Forgot Password?” on the login page.
Enter your registered email, and you’ll receive a reset link.
Follow the instructions to set a new password.

Q16: How do I contact customer support?

Our support team is available to assist you. You can reach us via:
📧 Email: Info@novaseeks.com
📞 Phone: +1 9413056634
🕒 Support Hours: Monday – Friday, 9 AM – 6 PM (EST)

6. Promotions & Discounts
Q17: Do you offer discounts or promo codes?

Yes! We regularly offer promotions and discounts. Subscribe to our newsletter to receive exclusive discounts and updates on sales.

Q18: How can I use a discount code?

During checkout, enter your promo code in the discount field. The discount will be applied automatically before payment.

7. Miscellaneous
Q19: Do you offer gift wrapping?

Yes, we offer gift wrapping for selected items at an additional charge. You can select this option at checkout.

Q20: Can I sell my products on NovaSeeks?

Currently, we do not support third-party sellers. However, we are working on expanding our platform in the future.

Still Have Questions?

If you need further assistance, feel free to reach out to our friendly support team. We’re happy to help!

📧 Email: Info@novaseeks.com
📞 Phone: +1 9413056634
🌐 Website: www.novaseeks.com